Definition
An institution's continued reliance on compensatory work it knows about, kept because relying on it costs the institution less than ending it. Nothing is missing from its account of operations. The number is read, priced, and kept.
It is a conflict of interest, not a gap in information or organizational learning. Measuring the work more closely, or coordinating the workaround better, serves the institution's interest as well as the workers'. What changes the outcome is authority over the budget, staffing, and priorities that produce the work, held by the people who carry it, or leverage from outside the institution. Distinguish it from the case where the institution cannot see the work, which is the subject of the workaround presumption and absorption as concealment.
Scale: Organizational · Phases: Deployment, Audit · Measurability: Semi-quantitative · Maturity: Core concept
Adjacent terms
References
- Insulation · Theory