Definition
Anyone who absorbs the consequences of a system's errors: the people its decisions fall on, and the staff whose corrective labor the system depends on in order to stay usable. They are usually the first to see failures and the last able to act on them.
It matters because exposure without a route into the system is wasted signal. Identifying error-bearing parties is the precondition for corrective standing, and failing to identify them is how heroism-dependent systems keep looking reliable.
Scale: Organizational · Phases: Design, Repair · Measurability: Semi-quantitative · Maturity: Core concept
Adjacent terms
References
- Standing eval · Eval
- Dependence without standing · Theory