Definition
Negative outcomes for which no clear individual or role is accountable, even though the system caused them. It is a sign that responsibility has spread until no one can intervene and that no named owner can override the system.
Diagnostic
Tests that show it is in place
- The people it decides about can find a named owner and a way to challenge the decision within the product.
- Incident reviews end with an accountable role assigned and repair funded.
Hypothetical example
- Denied applicants cannot identify a responsible team to challenge a decision or request reversal.
References
- Accountability architectures · Guide