Definition
The design stance that a system should improve its representation of people and preserve their contestation at the same time, because the two capacities compound rather than substitute for each other. The error it opposes is closure without remainder: treating the model boundary as the boundary of relevance, so that every mismatch between the model and the person reads as user error, anomalous input, or noise.
It matters because a system that is incomplete and contestable is safer than one that is complete and final. The complete one has nowhere for its errors to arrive; the incomplete one constitutionalizes the failure path instead of optimizing it away, and the challenge route is the mechanism by which the representation's errors are discovered at all.
Scale: Systemic · Phases: Design, Deployment · Measurability: Qualitative · Maturity: Core concept
Adjacent terms
References
- The model of a person is not the person · Theory
- Closure without remainder · Term