Definition
A persistent cumulative case record that prevents forced repetition of validated inputs across channels, time, and teams. Continuity of state lowers administrative burden and reduces avoidable denial loops.
It keeps decisions open to challenge by ensuring prior evidence remains legible during escalation or transfer.
BurdenVisibility
Hypothetical example
- A claimant can move from chat to phone support without re-uploading documents because prior verification artifacts follow the case.
References
- Diagnostics · Resource
- Design role guide · Guide