Definition
Human effort required primarily because an arrangement has failed to accommodate foreseeable reality: remembering passwords, coordinating fragmented services, reproducing information the institution already holds, repairing software, requesting the same exception repeatedly. It is distinct from the productive or reciprocal adaptation that learning, cooperation, compromise, and care require.
It matters because adaptive capacity is finite, and compensatory adaptation spends it without returning anything to the person who spent it. Where it accumulates, the arrangement remains stable precisely because people bend around it, which is why ethotechnical design treats recurring compensatory effort as a design failure to be eliminated or absorbed upstream rather than as user resilience.
Scale: Systemic · Phases: Design, Deployment, Audit, Repair · Measurability: Semi-quantitative · Maturity: Core concept
Adjacent terms
References
- Ethotechnical design · Theory
- What outcomes hide · Theory