Definition
Eight kinds of uncounted work that make up the human subsidy and keep an institution running. They are usually read as personal dedication or routine operation. The eight are repair (fixing defects), coordination (bridging silos), interpretation (deciphering rules), anticipation (predicting failures), affective work (absorbing friction), self-regulation (setting aside bodily or schedule needs), risk-bearing (absorbing liability), and temporal work (waiting, chasing, and rearranging schedules).
Tests that show it is in place
- Time in frontline roles is broken down by the eight categories, and non-formal repair is reported beside formal tasks.
- Each compensatory input is linked to the upstream fix, in data integration or policy, that would remove it.
Hypothetical example
- A patient spends sixteen hours coordinating records across four clinics, serving as uncredited coordination infrastructure for an interoperability failure.
References
- The human subsidy to institutional continuity · Theory
- Compensatory adaptation · Term