Definition
An anti-pattern where drop-off is counted as success and metrics improve when people give up. Attrition-as-resolution hides unmet obligations behind completion dashboards.
It often co-occurs with endurance asymmetry and extraction by endurance, shifting repair cost onto those with the least capacity.
Adjacent terms
Example corpus
- A benefits workflow reports higher “closure” rates after adding extra verification loops that cause applicants to abandon appeals.
References
- Worked examples · Essay
- Governance taxonomy · Resource