Failure state: Queue stuck

Work is accumulating without bounded resolution. "Pending" has become an unpriced outcome.

Delay in processing becomes a form of ongoing harm.

Next required artifact

Start with Escalation ladder / freeze authority table. It fixes the owner, the evidence scope, and the reversal path before the response drifts.

  1. Assign the accountable owner now.
  2. Capture evidence and timestamps in the first artifact.
  3. Confirm escalation handoff before opening additional tracks.

Response workflow (triage → stabilize → evidence)

Mechanism, drawn

One artifact per stage

Each stage opens one artifact. The first fixes the owner, the evidence scope, and the reversal path.

1 · Triage Escalation ladder / freeze authority table 2 · Stabilize Reversal SLA template 3 · Evidence Harm receipt format

  1. Triage

    Escalation ladder / freeze authority table

    Capture the failure state and decision context before evidence drifts.

    Open Escalation ladder / freeze authority table

    Next checks: Run governability check · Review contestability standard

  2. Stabilize

    Reversal SLA template

    Stop or narrow the harmful flow while the owner and the escalation path are in place.

    Open Reversal SLA template

    Next checks: Open escalation simulation · Review human impact safety case

  3. Evidence

    Harm receipt format

    Assemble the records and the evidence pack, so each repair obligation can be audited against its clock.

    Open Harm receipt format

    Next checks: Check record conformance · Review temporal-rights standard

If a field in these artifacts is hard to fill, that is the governance gap this failure state exposes.