Definition
Manual and automated channels must offer equivalent remedy outcomes, timelines, and authority. People should not be penalized for choosing accessibility, safety, or human review paths.
Remedy equivalence is measured by comparing reversal rates, escalation success, and time-to-resolution across channels.
Adjacent terms
Example corpus
- A disability accommodation appeal filed by phone has the same overturn authority and SLA as the web portal process.
References
- Worked examples · Essay
- Diagnostics · Resource