Definition
Slowdowns placed across a whole workflow so the process slows only where risk, irreversibility, or pressure to coerce is high. It combines protective, dignity, and velocity friction.
Each point of friction can be explained, removed, and measured, and it reduces later harm without trapping people in needless process.
AgencyStructural
Hypothetical example
- A lending flow adds extra verification only for high-risk decisions and offers an accessible appeal path when checks block approval.
References
- Design role guide · Guide
- Governance taxonomy · Resource