Definition
The calibrated blend of protective, dignity, and velocity frictions across a full user journey. Humane friction slows only where risk, irreversibility, or coercion pressure is high.
Good humane friction is explainable, reversible, and measurable: it reduces downstream harm without trapping people in needless process burden.
Adjacent terms
Example corpus
- A lending flow adds extra verification only for high-risk decisions and offers an accessible appeal path when checks block approval.
References
- Design role guide · Guide
- Governance taxonomy · Resource