Definition
Escalation paths work under load, after hours, and for novices, as shown in drills rather than in documentation. It keeps the chain of people who can halt, reverse, or repair harm intact when stress is highest.
Tests that show it is in place
- Escalation drills hit time-to-human and time-to-decision targets across nights, weekends, and peak load.
- Novice users can reach the same escalation path without privileged channels.