Definition
How understandable a system’s actions, reasoning, and ownership are to the people it decides about. With explanations a person can act on and a visible owner of the system's rules, it lets people find who decided, why, and how to respond. Legibility is discoverability of who/why/what-next; it does not guarantee the system can be changed.
Tests that show it is in place
- Decision notices include a plain-language rationale, owner, and next step for challenging it.
- The people it decides about can reach the policy basis and escalation path within a single click or call.
Hypothetical example
- Residents receive a plain-language notice that names the office, rule, and appeal path behind a zoning decision.
References
- Worked examples · Essay