Definition
A limit on the procedural work a system may demand of a person seeking safety, correction, or relief. It is set for each kind of harm and enforced through the interface, staffing, and policy. It caps the work a person must do to correct the system's errors, and crossing it moves the effort onto the institution under the burden inversion rule.
Tests that show it is in place
- A ceiling exists per workflow (for example, appeal submission must take ≤10 minutes, ≤5 steps, ≤2 documents).
- The user burden ratio is tracked and stays below the ceiling.
- When the ceiling is exceeded, the system shifts to burden inversion, doing the work first, or offers a staffed alternative.