Failure state: User harmed
A user experienced material harm and the system cannot clearly acknowledge what happened, what is owed, or how repair will occur.
The cost of the failure is externalized to the affected user.
Next required artifact
Start with Decision record template to lock owner, evidence scope, and reversal path before response drifts.
- Assign the accountable owner now.
- Capture evidence and timestamps in the first artifact.
- Confirm escalation handoff before opening additional tracks.
Response workflow (triage → stabilize → evidence)
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Triage
Decision record template
Capture the failure state and decision context before evidence drifts.
Next checks: Run governability check · Review contestability standard
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Stabilize
Harm receipt format
Constrain harmful flow paths while ownership and escalation coverage are active.
Next checks: Open escalation simulation · Review justice SLO standard
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Evidence
Reversal SLA template
Capture records and evidence packs so repair obligations are auditable and time-bound.
Next checks: Check evidence-pack readiness · Review temporal-rights standard
Workflow follows triage → stabilize → evidence.
If a field is hard to fill, that is the governance question this artifact is designed to surface.