Justice SLOs (Targets, Budgets, and Breach Actions)

Standard intent

Justice service-level objectives (SLJs) must include explicit targets, budgets, and breach actions. This standard binds metrics to enforcement, turning SLJs into operational obligations rather than aspirational vocabulary.

Required structure for every SLJ

Each justice metric must be documented with the following fields so breach actions are predictable and enforceable.

Metric

Define the justice metric (TTR, TTH, Appeal Passage Rate, User Burden Ratio, Irreversibility Index).

Target, budget, or ceiling

Set the numeric threshold by harm class or workflow class (target, budget, or ceiling).

Measurement window

Specify the window and statistic (for example, weekly p95 or rolling 30-day p99).

Breach action

Define the required breach behavior (safe pause, circuit breaker, rollback lane activation, staffing trigger).

Owner

Name the accountable owner who can pause or remediate.

Public surface

Publish time transparency plus decision artifacts that show the metric and response.

Required metric coverage

Every consequential workflow class must publish targets, budgets, or ceilings for these justice metrics.

Breach actions

Breach actions must be defined in advance, rehearsed, and executed immediately when thresholds are missed.

Ownership and public surface

Each SLJ must name an accountable owner with authority to pause, rollback, or staff remediation. Public surfaces must provide time transparency and link to decision artifacts so impacted people can verify that breach actions occurred.