Failure state: Queue stuck
Work is accumulating without bounded resolution. "Pending" has become an unpriced outcome.
Delay in processing becomes a form of ongoing harm.
Next required artifact
Start with Escalation ladder / freeze authority table to lock owner, evidence scope, and reversal path before response drifts.
- Assign the accountable owner now.
- Capture evidence and timestamps in the first artifact.
- Confirm escalation handoff before opening additional tracks.
Response workflow (triage → stabilize → evidence)
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Triage
Escalation ladder / freeze authority table
Capture the failure state and decision context before evidence drifts.
Open Escalation ladder / freeze authority table
Next checks: Run governability check · Review contestability standard
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Stabilize
Reversal SLA template
Constrain harmful flow paths while ownership and escalation coverage are active.
Next checks: Open escalation simulation · Review justice SLO standard
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Evidence
Harm receipt format
Capture records and evidence packs so repair obligations are auditable and time-bound.
Next checks: Check evidence-pack readiness · Review temporal-rights standard
Workflow follows triage → stabilize → evidence.
If a field is hard to fill, that is the governance question this artifact is designed to surface.