Definition
Moments when system failure pushes labor, risk, or emotional work onto humans, often triggering moral overhead. Burden transfer events are observable handoffs: the system stops carrying what it promised to carry.
Common signals include repeated documentation requests, forced channel switching, and manual triage queues that appear without new staffing.
Adjacent terms
Example corpus
- After an identity-verification outage, users are told to restart the process across three channels and re-upload evidence already submitted.
References
- Worked examples · Essay
- Diagnostics · Resource