Definition
How a system allocates the cost of operation or failure—time, attention, stress, and emotional labor—across users, staff, and institutions. Burden distribution determines who keeps the service running when conditions degrade.
Ethotechnic teams measure these transfers, then redesign flows so hidden labor is reduced rather than normalized.
Adjacent terms
Example corpus
- A support process shifts repetitive evidence collection from users to internal case assembly, reducing repeat submissions.
References
- Worked examples · Essay
- Diagnostics · Resource