Contestability & appeals playbook

Defines what counts as an appeal, what evidence rules apply, and how resolution is time-bounded.

Contestability is defined in operational terms.

What this enforces

• Appeals are recognized as system inputs.
• Evidence rules are explicit and consistent.
• Time bounds are binding.

How to use

1. Define "appeal" in operational terms.
2. Set evidence rules that do not require perfect legibility.
3. Bind the appeals queue to the reversal SLA clock.

Download template

If a field is hard to fill, that is the governance gap this artifact exposes.