{
  "schema_version": "1.0.0",
  "spec_id": "INT-REFUND-REVIEW-1",
  "system_ref": "agent-refunds-v3",
  "owner": {
    "name": "Refund reviewer on shift",
    "role": "Refund Reviewer",
    "contact": "refund-review@example.org"
  },
  "information_available": [
    "The proposed refund, order history, and customer message",
    "The decision model's answer, distribution, and confidence for routed cases",
    "Whether the case was routed by the threshold or drawn in the unreviewed sample",
    "The threshold policy version in force"
  ],
  "actions_preventable": ["WRITE"],
  "states_alterable": [
    "decision.status (issued -> reversed, corrected)",
    "grant.state (allowed -> review_required)"
  ],
  "on_disagreement": "The reviewer's decision stands. A reversal in the unreviewed sample counts toward the threshold policy's TRG-SAMPLE-REVERSALS trigger.",
  "incentives": "Reviewers are measured on reversal accuracy and challenge answers, not on queue throughput or refund cost.",
  "cost_to_exercise": "A reversal is one action with no approval needed.",
  "reach_time_target": "PT4H",
  "non_retaliation": {
    "policy_ref": "https://policies.example.org/non-retaliation-2026",
    "attested": true
  },
  "mechanism": "narrow",
  "routing": {
    "threshold_policy_ref": "POL-REFUND-GATE-THRESHOLD@1.2.0",
    "score_shown_to_owner": true,
    "unreviewed_sample": {
      "share": 0.02,
      "cadence": "Drawn daily; approval and reversal rates reported weekly, apart from the routed queue."
    }
  }
}